Returns & Refunds Policy

This policy applies to products purchased directly through the James’s Hot Deals & Finds Shopify checkout. Purchases completed on a third-party retailer’s website are governed by that retailer’s return and refund policy.

Requesting a Return

For a direct-store order, contact drainproexpress@gmail.com within 30 days of delivery with your order number and the reason for the request. Do not send an item back until return instructions are provided.

Eligibility

Return eligibility can depend on the item’s condition, product category, and fulfillment partner. Items should generally be unused, in the condition received, and include original packaging when applicable. We will confirm eligibility and return instructions before a return is shipped.

Damaged or Incorrect Items

If an item arrives damaged or you receive the wrong product, contact us promptly with your order number and photos when possible so the issue can be reviewed.

Return Shipping

Return-shipping responsibility depends on the reason for the return and the fulfillment partner’s requirements. We will provide the applicable instructions when the return is authorized.

Refunds

Approved refunds are issued to the original payment method after the return is received or otherwise confirmed as required. Processing time after a refund is issued depends on the payment provider or financial institution.

Affiliate Purchases

If you purchased an item on eBay, Amazon, or another third-party site after clicking an affiliate link, contact that retailer or seller directly. James’s Hot Deals & Finds does not process the payment, shipment, return, or refund for those purchases.